SYSTEM ADMINISTRATOR – LEVEL 1

SignatureFD is a privately held financial design and advisory firm in Atlanta, Georgia and Charlotte, North Carolina. We serve high-net-worth individuals, families and related entities. We are passionate about delivering advice, planning, and service, and we use our clients’ success as a measure of our own. We believe that good investment performance is the cornerstone of meeting our clients’ financial objectives. But more than that, we believe that financial wealth is only important to the extent that it allows our clients to accomplish their life goals and determine what matters most to them – what we also like to call Net Worthwhile.

Mission of the role:

To provide effective and timely assistance to end users, providing them solutions to hardware and software issues and empowering them to effectively utilize technology to achieve their objectives.

Reports to:

This role reports to the Chief Technology Officer

Primary Function

As a System Administrator, your responsibilities will include, but not be limited to:

  • Act as Level 1 support for software and hardware help requests for over 100 onsite and remote end users.
  • Analyze and resolve hardware, software and operational issues submitted by our end users, solving issues within SLAs and escalating high priority issues
  • Perform account management and maintenance for various applications and systems (e. g., create or modify user accounts and permissions and perform password resets)
  • Demonstrate a deep understanding of our software and assist users in following best practices
  • Perform all hardware and software upgrades, deployment, repairs and maintenance of all laptops, monitors, scanners, printers (LaserJet), and any other attachable peripherals
  • Setup A/V equipment for client meetings
  • Provide input to the rest of the tech team about issue trends and suggested improvements
  • Document resolutions for common issues and add to Run Book
  • Setup, support, configuration, and troubleshooting for Microsoft Windows 10, Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
  • Setup, support, configuration, and troubleshooting for other user software including Salesforce and Document Management Software
  • Administration of Active Directory (including creation, updates, & management of user accounts)
  • In-person support minimum 3-4 days a week

Qualifications

  • Experience with supporting Windows 10 devices
  • Experience supporting iPhone, iPad, and MiFi devices
  • Experience troubleshooting Desktop and Laptop computers
  • Experience with O365 administration
  • Proficiency in using Microsoft Office products including Word, Excel, and Power Point
  • Salesforce proficiency preferred
  • Experienced in desktop image creation, provisioning, and management
  • Demonstrated ability to work individually or within a team environment
  • Strong analytical skills and demonstrated ability to troubleshoot
  • Ability to explain technical information to non-technical clients
  • Technical aptitude and ability to master new technologies quickly
  • Ability to balance responsibilities to deliver timely, accurate, and professional email, phone, chat, and in-person responses to users
  • Must have excellent oral and written communication skills to support effective communication and incident documentation of all interactions with users over phone, email, and in-person
  • Experience in technology and systems/user support
  • Ability to work in a fast-paced environment and prioritize effectively

Please submit resumes to walter.chamblee@signaturefd.com.